Frequently Asked Questions

Enrolling is simple! Fill out our subscription form on the homepage with your name, email, and phone number. Our team will contact you within 24 hours to discuss your learning goals and recommend the best program for your needs. We offer a free consultation to assess your current English level and create a personalized learning plan.

We welcome learners of all levels, from complete beginners to advanced speakers looking to refine their skills. Our programs are structured according to the Canadian Language Benchmarks (CLB) and range from CLB 1 (basic) to CLB 12 (expert). During your initial assessment, we'll determine your starting level and create a customized learning path.

Program duration varies based on your starting level, learning goals, and study commitment. On average, students progress one CLB level every 8-12 weeks with consistent study (10-15 hours per week). Our flexible programs allow you to learn at your own pace, with some students completing intensive programs in 3-6 months, while others prefer extended programs over 12-18 months.

You'll need a computer, tablet, or smartphone with internet access. Our platform works on all modern web browsers (Chrome, Firefox, Safari, Edge). For speaking practice and live sessions, you'll need a microphone and speakers or headphones. We recommend a webcam for interactive classes, though it's not mandatory. All our learning materials are accessible online without additional software downloads.

We use a blended learning approach combining interactive multimedia lessons, live instructor-led sessions, peer practice groups, and real-world application exercises. Our methodology focuses on communicative language teaching, emphasizing practical usage over theoretical knowledge. We incorporate Canadian cultural contexts and scenarios to help you succeed in Canadian professional and social environments.

Absolutely! Our community practice groups are a core part of the learning experience. We organize weekly conversation circles, paired practice sessions, and group projects where you can interact with fellow learners across Canada. These sessions are moderated by our instructors to ensure productive learning and provide immediate feedback. You'll also have access to our online community forum for ongoing discussions and peer support.

We recommend 10-15 hours of study per week for optimal progress, including 3-4 hours of interactive lessons, 2-3 hours of homework exercises, 2-3 hours of speaking practice, and 2-3 hours of independent study using our supplementary materials. However, our flexible format allows you to adjust your study schedule to fit your lifestyle. Part-time learners studying 5-8 hours per week can still make excellent progress at a more relaxed pace.

Yes! We offer specialized programs including Business English for Canadian workplaces, Academic English for university preparation, Healthcare English for medical professionals, and Technical English for engineering and IT sectors. We also provide IELTS and CELPIP test preparation courses. Our instructors have expertise in various professional domains and can tailor content to your specific career needs.

Our pricing varies based on program type and duration. General English programs start at $299 CAD per month for group classes, while premium one-on-one instruction is $89 CAD per hour. Intensive programs range from $799-1299 CAD for 8-week courses. We offer significant discounts for longer commitments and package deals. Contact us for a personalized quote based on your specific needs and goals.

Yes, we offer flexible payment plans allowing you to spread costs over 3-6 months with no interest. We also provide need-based scholarships covering up to 50% of tuition for qualifying students. Additionally, we partner with various Canadian settlement agencies and accept funding through government integration programs. Contact our student services team to discuss available financial assistance options.

We offer a 14-day money-back guarantee from your enrollment date. If you're not satisfied with our program within the first two weeks, we'll provide a full refund. After this period, refunds are prorated based on unused course content and calculated on a case-by-case basis. We also offer course transfers to different programs within 30 days of enrollment at no additional cost.

Our course fees include all learning materials, platform access, and standard support services. The only additional costs might be optional certification exam fees ($75-150 CAD) and premium add-ons like extra one-on-one tutoring sessions. We're completely transparent about all costs upfront, and there are no hidden fees or surprise charges during your learning journey.

We provide comprehensive support including technical assistance (available 24/7 via chat and email), academic support from certified instructors (response within 24 hours), and dedicated student success coordinators who check in weekly with your progress. Our support team speaks multiple languages and understands the unique challenges faced by English language learners in Canada.

Yes! Our platform is fully responsive and works seamlessly on smartphones and tablets. We also offer native mobile apps for iOS and Android devices, allowing you to access lessons, practice exercises, and community features on the go. Your progress syncs automatically across all devices, so you can switch between your computer, tablet, and phone without losing any work.

Our technical support team is available 24/7 via live chat, email ([email protected]), and phone (+1-416-555-0123). Most issues are resolved within minutes through our chat support. For complex problems, our team will schedule a screen-sharing session to resolve the issue directly. We also maintain a comprehensive help center with video tutorials and troubleshooting guides.

Our platform tracks your progress through completed lessons, assignment scores, speaking practice minutes, and regular assessments. You'll receive detailed weekly progress reports showing your strengths and areas for improvement. Our instructors conduct monthly one-on-one progress reviews to adjust your learning plan as needed. You can also view your progress dashboard anytime to see how you're advancing toward your goals.

Yes! Upon successful completion of our programs, you'll receive a PaciaRefer Certificate of Completion indicating your achieved English level according to Canadian Language Benchmarks. Our certificates are recognized by many Canadian employers and educational institutions. For an additional fee, you can also take our proctored certification exam to receive an official PaciaRefer English Proficiency Certificate.

Our programs are designed to help you achieve the English proficiency levels required for Canadian immigration, citizenship, and professional licensing. While our certificates don't replace official language tests like IELTS or CELPIP, our test preparation courses have a 94% success rate in helping students achieve their target scores on these official exams. We're familiar with language requirements for various immigration programs and can guide you accordingly.

While we don't directly provide job placement services, we offer career support including resume writing workshops, interview preparation sessions, and networking events with Canadian employers. We maintain partnerships with recruitment agencies and professional associations across Canada. Our Business English program includes modules on Canadian workplace culture and professional communication skills essential for career success.

Absolutely! Learning English is a lifelong journey. We offer advanced programs, specialized workshops, and maintenance courses to help you continue improving. Alumni receive ongoing access to our community forums, monthly conversation clubs, and exclusive workshops. We also provide refresher courses and can help you prepare for advanced certifications or professional English requirements as your career progresses.